Feedback Categorization
Automatically organize feedback into meaningful categories for better insights and action.
How It Works
Natural Language Processing
AI analyzes feedback content to understand context, intent, and key topics
Smart Categorization
System assigns relevant categories based on content analysis
Continuous Learning
Model improves categorization accuracy over time
Human Oversight
Categories can be manually adjusted when needed
Default Categories
Product Feedback
Feedback about your product or service
Subcategories:
- Feature Requests
- Bug Reports
- User Experience
- Performance
Customer Support
Feedback about support interactions
Subcategories:
- Response Time
- Resolution Quality
- Staff Behavior
- Documentation
Service Quality
Feedback about service delivery
Subcategories:
- Reliability
- Speed
- Communication
- Value
Best Practices
Initial Setup
Configure your categorization settings
- Review and customize default categories
- Add industry-specific categories
- Set up category routing rules
- Define category priorities
Category Management
Maintain your categorization system
- Regularly review category accuracy
- Update categories as needs change
- Train team on category usage
- Monitor category distribution
Using Categories
Make the most of categorized feedback
- Track category trends over time
- Cross-reference with sentiment
- Share category insights with teams
- Use for product roadmap planning
Pro Tips
- • Start with broader categories and refine over time
- • Use category data to identify emerging trends
- • Set up automated actions based on categories
- • Regularly review and update category definitions